September 11th, 2008
4 ways to improve your customer service
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I recently read an article in Newsweek on why customer service is the key to small business.
And something struck me that one of the experts in the piece said: “If all you do is satisfy your customers, that’s not enough.” The story goes on to explain that you need a total customer experience in order […]
USA Today just had an article about how some startups are preparing for the economic slowdown.
They gave some good ideas.
But I think they only hit the tip of the iceberg on what people could be doing.
What about marketing? Sure, it’s great it pad your bottom line with VC funds and using collaborative, larger businesses. But […]
For those who celebrate Easter, I hope it was enjoyable and relaxing.
But for me, one of millions who doesn’t celebrate the holiday, I was one angry consumer.
You see, I was in dire need of Diaper Genie liners, and thought, “Let’s take the girls shopping to get out of the house for a while.”
We went first […]
I was reading an article in BusinessWeek on Consumer Vigilantes. And it seems my pals over at HomeBizNotes.com is concerned with this too.
Mary Emma talks about now that any consumer can blog, if one is not happy, they can almost instantaneously start harming your reputation.
Customers are now putting up websites, videos and blogs to show […]
Stephane Grenier, like most small business owners and software developers, wears many hats and loves every minute of it. (Truth be told, I didn’t ask him if there was anything he didn’t like about his business, maybe he’ll comment on that…) Still, I’m dubbing Stephane, “Mr. Enthusiasm.” Stephane runs his own, small software company (a […]
Everything else is…
How you market is important. Are you being authentic? Are you targeting the right prospects? Are you following up?
How you treat customers is important. Are you providing the best level of service possible? Do you genuinely care about them?
How you manage your money is important. Are you watching every penny? Are you questioning […]
Big companies are notorious for providing poor customer service and responding in monotonous, corporate speak to problems. Many of us accept that as truth and move on. But we shouldn’t. There are plenty of lessons to be learned…
Recently a friend of mine, Paul McEnany went into a Kohl’s department store in Dallas, Texas and was […]
Over at Small Business Boomers, Jim Norton’s tackling the issue of customer complaints. He flat out tells you that customer complaints are the best thing that could happen. Well, winning the lotto might be slightly more fun, but he’s got a point.
What’s important to take away from Jim’s post is this:
Customer complaints are rare. Very […]
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Written by Shannon Cherry [email] for b5media.
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