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Startup Spark

December 7th, 2006

The Value of a Customer Complaint

Over at Small Business Boomers, Jim Norton’s tackling the issue of customer complaints. He flat out tells you that customer complaints are the best thing that could happen. Well, winning the lotto might be slightly more fun, but he’s got a point.
What’s important to take away from Jim’s post is this:

Customer complaints are rare. Very […]

By Ben Yoskovitz -- 4 comments