Startup Spark

January 22nd, 2007

5 Lessons Learned From Kohl’s Crappy Customer Service

Big companies are notorious for providing poor customer service and responding in monotonous, corporate speak to problems. Many of us accept that as truth and move on. But we shouldn’t. There are plenty of lessons to be learned…
Recently a friend of mine, Paul McEnany went into a Kohl’s department store in Dallas, Texas and was […]

By Ben Yoskovitz -- 6 comments